Shipping & Returns



We ship via UPS, UPS Surepost, or USPS within the continental United States. Shipping is calculated as a flat rate of $4.95 per order. You will see it listed on the "Payments" page in Checkout.

Expedited orders: call us at 800-279-8269 x 201 or email us at

International shipping & outside the continental US: Email us at or call us at +847-357-1100 x 201. You will not be able to proceed with checking out if you are not in the continental United States.

If you cannot find an answer to your question please contact our customer service department.

Our Customer Service Team is available Monday through Friday,
8:30 am - 4:30 pm Central Time.
Phone us toll free at 800-279-8269 Ext. 201
Or fax us at 847-357-1101

Our warehouse is located at:
Foster-Stephens, Inc.
1555 Greenleaf Avenue,
Elk Grove Village, IL 60007-2213


UPS map of transit times from Elk Grove Village, IL.

US Time in Transit Map

Returns & Exchanges

We offer Free Exchanges on all preservation kits. Our guarantee is that you will get the right size box every time. If the box does not fit your garment, please call us at 1-800-279-8269 or email us at for a Return Authorization Number.

All items, except preservation kits, may be returned or exchanged within 25 days of purchase. A 15% restocking fee will apply for returns. Shipping charges are not refundable. Please call 1-800-279-8269 or email us for a Return Authorization Number.

Personalized items may NOT be returned or exchanged. If we have made an error on it, we will be happy to correct it. Please call us at 1-800-279-8269 or email us at

If your package was received damaged please save all packaging materials and notify us immediately by calling 1-800-279-8269 x 203

If possible, use the return shipping label provided, include the packing slip, and keep your tracking and return authorization number for future reference.

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Wholesale Client?

For more information about wholesale services, branding and custom bags or boxes contact us.

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