Shipping & Returns



We ship via UPS, FedEx, UPS Surepost, or USPS around the globe.  Within the continental United States shipping is Free unless you need it expedited. You will see it listed on the "Payments" page in Checkout.

International shipping & outside the continental US:  Your choice of shipping rates will be shown in the international cart after you fill in your shipping address.  You will also, if applicable, be shown the amount of duties and taxes you will be liable for, and given a choice to pay upfront or when the package arrives.  If you do not want to ship via UPS, please contact us at [email protected] for other options.

If you cannot find an answer to your question please contact our customer service department.

Our Customer Service Team is available Monday through Friday,
8:00 am - 4:00 pm Central Time.
Phone us toll free at 800-279-8269 Ext. 1

Email: [email protected]
Or fax us at 847-357-1101

Our warehouse is located at:
Foster-Stephens, Inc.
1555 Greenleaf Avenue,
Elk Grove Village, IL 60007-2213

Email: [email protected]


Returns & Exchanges

We offer Free Exchanges on all Museum Style Preservation Kits. Our guarantee is that you will get the right size box every time. If the box does not fit your garment, please call us at 1-800-279-8269 or email us at [email protected] for a Return Authorization Number.

All items, may be returned or exchanged within 25 days of purchase. A 15% restocking fee will apply for returns. Shipping charges are not refundable. Please call 1-800-279-8269 or email us [email protected] for a Return Authorization Number.

Personalized items may NOT be returned or exchanged. If we have made an error on it, we will be happy to correct it. Please call us at 1-800-279-8269 or email us at [email protected].

If your package was received damaged please save all packaging materials and notify us immediately by calling 1-800-279-8269 x #2

If possible, use the return shipping label provided, include the packing slip, and keep your tracking and return authorization number for future reference.

Join Our Newsletter
Receive Exclusive Deals

Private, Secure, Spam-Free.

Wholesale Client?

For more information about wholesale services, branding and custom bags or boxes contact us.

» Learn more