Shipping & Returns

 

Shipping

We ship via UPS, UPS Surepost, or USPS around the globe.  Within the continental United States shipping is calculated as a flat rate of $4.95 per order. You will see it listed on the "Payments" page in Checkout.

Expedited orders: call us at 800-279-8269 x #1 or email us at customerservice@foster-stephens.com.

International shipping & outside the continental US: Your shipping rate will be given in the cart when you choose the manner of shipping.  

If you cannot find an answer to your question please contact our customer service department.

Our Customer Service Team is available Monday through Friday,
8:00 am - 4:00 pm Central Time.
Phone us toll free at 800-279-8269 Ext. 1

Email: customerservice@foster-stephens.com
Or fax us at 847-357-1101

Our warehouse is located at:
Foster-Stephens, Inc.
1555 Greenleaf Avenue,
Elk Grove Village, IL 60007-2213

Email: customerservice@foster-stephens.com

UPS map of transit times from Elk Grove Village, IL.

US Time in Transit Map

Returns & Exchanges

We offer Free Exchanges on all Museum Style Preservation Kits. Our guarantee is that you will get the right size box every time. If the box does not fit your garment, please call us at 1-800-279-8269 or email us at customerservice@foster-stephens.com for a Return Authorization Number.

All items, except preservation kits, may be returned or exchanged within 25 days of purchase. A 15% restocking fee will apply for returns. Shipping charges are not refundable. Please call 1-800-279-8269 or email us customerservice@foster-stephens.com for a Return Authorization Number.

Personalized items may NOT be returned or exchanged. If we have made an error on it, we will be happy to correct it. Please call us at 1-800-279-8269 or email us at customerservice@foster-stephens.com.

If your package was received damaged please save all packaging materials and notify us immediately by calling 1-800-279-8269 x #2

If possible, use the return shipping label provided, include the packing slip, and keep your tracking and return authorization number for future reference.

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Wholesale Client?

For more information about wholesale services, branding and custom bags or boxes contact us.

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