Welcome to the Foster-Stephens’ Community page. Here you can read stories from our customers and learn about their experience with our products for their families. If you would like to contribute to our community please use our submission form to the right to send us your story. We have been hearing stories about preserving memories for your family for generations and enjoy it immensely.
Rest assured, you have definitely made up for it and make things right so I will definitely be using your business in the near future! EXCELLENT customer service!!
Thank you also for your prompt response, Nancy! It looks wonderful. We look forward to receiving the gorgeous bridal gown bag…😍👰🏻
Elaine DBrownsville, TX
I love the bag and the embroidery is amazing.
Nancy CNew Jersey
Hi, It was my 45th anniversary and my maid of honor was visiting me. We decided to open my Keepsake Pak and see my wedding dress, train and veil. Everything was beautifully preserved. I have laid it out on a bed and have enjoyed looking at it for days. I need to box it to take it with me to MD where we have a condo near our only son. We no longer have our NY home so the gown needs a new home. Thank u so much for helping us find the box that will transport my beautiful gown to its new residence.
LeslieDelray Beach, FL
Thanks a lot for your attention, Kathy! Glad to see that my order will arrive on Thursday with a more reliable and cheaper delivery.
I made a deep survey about how to better storage my wedding dress and I’m sure I found the right place.
SimoneSão Paulo - Brazil
I ordered the handmade small square preservation box from you and it’s beautiful! I plan to put my veil in it.
Thank you! I’m very happy with my product!
I just wanted to let you know that my dress bag has arrived in good order, and that I was very impressed by both the tidy packaging, and also the very generous gifts provided of a small muslin accessory bag, white cotton gloves, sheets of unbuffered tissue paper and, of course, the ID tag slip for the garment bag itself.
In addition, the size of the bag itself is truly impressive! I am having a very voluminous, rococo-style gown that projects a full 1.5m behind me (not just train, but the whole dress, due to bustle and huge petticoats) made, and since obviously it would be too big when finished to be packed into a normal-size ballgown bag without tightly compacting the skirts, I set out to find the largest garment bag the internet could furnish me with. When I found your site, your extra large 70″ bag appeared to be just about it, so I ordered it, and upon arrival, I was not disappointed! I took it out of the box, and unfolded it, and unfolded it…and then, just when I thought I had unfolded it all, it just kept going! It’s easily larger than a good-sized sleeping bag, and my fiance even suggested we play a game to see how many grown adults we can fit inside. *lol* It’s currently hanging from the top of one of the tallest doors in our house, because it’s actually longer than my wardrobe is tall. I have no doubts that when the time comes, it will gamely take my wedding gown without crushing.
You may feel free to quote this feedback for promotional reasons, if you like. Thank you for a very satisfying purchasing experience, and good luck on the next 75 years!
Your happy customer,
I think your suit bag with all the extras is SUPER !!!
I am sure I will enjoy using it.
As soon as I return from my trip to the West Coast
I plan on ordering another bag like the one I
I recently ordered a preservation wedding gown garment bag for my daughter’s wedding gown. Your on-line ordering web page was so easy, and your whole process of confirmation of my order, tracking the order, and timely arrival of the garment bag was very professional. My daughter received the garment bag and was so pleased with your product. The bag and the embroidery are beautiful, and the quality of the fabric, and workmanship is wonderful. Thank you so much for sending such a great product. This has really made my daughter feel her wedding gown is even more special, now that it has the correct preservation bag.
I received the garment bags yesterday and just had to send a note to let you how much I love them. The embroidery is perfect!
Thank you for your patience, superior service, and outstanding product.
Christine K.Panama, IA
Thank you so very much for a beautiful, well-crafted product! I am glad I found your company! And thanks for the discount!
An GlorieuxEvanston, IL
Another great Foster-Stephens experience! The customer service exceeds all expectations. The products are high quality. Kathy goes out of her way every time! Thank you! Place your order today!
Todd MaineSaco, ME
My order from your company arrived today. I had great success storing my daughters wedding dress. & the video was most helpful. She had a 3 layer veil the length of her train. I have stored it in with the dress but wonder if there is a better method. I love your product. I am thinking of getting a box for my deceased daughters prom gown and another wedding dress.
Pat RunkleSturgeon, MO
The box arrived last night!!! And what a beautiful box! I am so glad I took a moment to choose a pretty pattern. I love it and it matches the wedding colors. 🙂 The bridal shop is curious to see it, so I am bringing the brochure with me when I go in to pick up the dress. They had said before that they would pack it for me in my carry-on, so they will get to try the box first-hand. Thank you very much for your wonderful customer service!
Package arrived today. Very slow postage to my part of Australia. Thank you so much for your customer service. You processed my order promptly and replied to my emails quickly too. I am very happy with your service and the product I have received.
I selected this product because I wanted to keep my dress protected but I had already gotten the dress cleaned and did not want to pay the expense to get someone to clean it again while they boxed it up. I also did not want to run the risk of sending off my dress and never getting it back.
My only concern was the quality of the box. But the box was of great quality. I also got the box sleeve with embroidery that turned out beautifully.
The most exciting thing was the way everything came together and fit in the box which then fit in the embroidered sleeve. It all came together nicely.
YES I would recommend the product. It works well and is of nice quality. Also the cover for the box just makes everything come together.
L'Anda F.Atlanta, GA
I am a return customer of Foster-Stephens. I was hesitant the first time to purchase from an Internet website without seeing the product for myself. I decided to take the risk and I have no regrets. My questions were answered efficiently and honestly. The products received were of superior quality.
The order was carefully packed and the shipping was fast! I didn’t hesitate to place another order. I highly recommend Foster-Stephens!
I want to thank you for the excellent service on my recent order. I ordered a personalized muslin dress bag to give as a gift to a young bride. I wanted a high-quality product which would preserve the bride’s wedding gown in the safest way, using natural materials which let the gown breathe. I like that the bag uses buttons instead of a zipper: much less chance of snagging a gown’s delicate fabric. The fact that your company offers personalization was an extra bonus. I called and emailed you several times to be sure that the personalization would match the wedding colors and you were extremely patient and helpful with color options. When the personalized dress bag arrived (very fast shipping!) it was exactly as described on your site and the color, font and centering of the personalization were all perfect. Special tissue paper and a padded hanger were included with the bag, making a complete package. Thank you again for offering a wonderful product and service!
JHNew York, NY
I purchased a beautiful garment bag as a keepsake for my granddaughter’s christening gown, which I made from her mother’s wedding gown fabric. I also had the baby’s name and christening date embroidered on the front to personalize the bag. I love the muslin fabric it is made from, as it will protect the gown for many years to come. I highly recommend product as it is well made and priced, and the personal service with regard to the embroidery, choosing the right color and style, was exceptional.
Julie B.Lawrenceville, NJ
Foster-Stephens has great staff, great service, and great products. I would happily recommend them to anyone.
David GalushaRestoration & Preservation Co.
I purchased the handmade costume that Christopher Lee wore in ‘Arabian Adventure’. I wanted to protect it the best way possible, so I purchased a Keepsake box from Foster-Stephens. While there was some initial problems with some damage in shipping, I am pleased with how Foster-Stephens offered to replace the box. Christopher’s gown is now resides safe and sound all packed up under my bed. I sent some pictures of the gown and its packing box, so you can see what a nice job it does.
To Ms. Nancy Jones, President
I purchased a garment bag from you to cover a wedding dress. Everything about the transaction was successful. Your website was easy to use, and your prices are fair. Delivery was fast, and without problems. Best of all, I love the product. There’s lots of attention to detail. It’s clear it’s a quality product. Thanks for everything!
Amy SeidesBrooklyn, NY
Thank you! I’m excited to have such an awesome way to store my daughter’s wedding dress in advance of her wedding in October of 2012!
I was very satisfied with my purchase. It arrived promptly, was well packaged, and exactly what I wanted to store my daughter’s wedding gown.
Carol KlasingLafayette, IN
Good afternoon, Ms. Jones.
As the Costume Stock and Rental Coordinator of Seattle Opera, I am always looking for innovative ways to store and preserve our costume stock. I was hoping your sweater bags would help. I have found them fairly useful in storing lightweight sweaters, I like the combination of the clear plastic front for visibility and the breathable pellon back.
I appreciate your inquiry and your useful products.
Ieva OhaksCostume Rental Coordinator
The garment covers that I purchased from Foster-Stephens were of great quality and completely archival for the storage of my wedding dress. I would recommend this to anyone.
Peggy FossettCarmel, CA
My wife is an avid collector of handmade quilts and we have purchased many of the Foster-Stephens Tyvek Preservation Zip-Paks (which she loves).
The Customer Service at Foster-Stephens is exceptional. They know their products very well and are very focused on Product Quality and Customer Satisfaction.
I am very happy with the garment bag that I purchased from your site. It is exactly what I needed to keep my wedding dress protected.
Nita AlbertEl Dorado Hills, CA
I originally took my wedding dress to a local dry cleaners. I paid for a storage box and the cleaning, only to find out that the box wasn’t acid free. Then I spoke with the bridal shop and they told me to look up muslin storage bags, and I fell upon this site. I am anxious to save my dress and am thankful you are out there for people like me at an affordable price.