Returns & Exchanges
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Returns & Exchanges

Products Protecting Fine Textiles


We offer Free Exchanges on all preservation kits. Our guarantee is that you will get the right size box every time. If the box does not fit your garment, please call us at 1-800-279-8269 or email us at customerservice@foster-stephens.com for a Return Authorization Number.

All items, except preservation kits, may be returned or exchanged within 25 days of purchase. A 15% restocking fee will apply for returns. Shipping charges are not refundable. Please call 1-800-279-8269 or email us customerservice@foster-stephens.com for a Return Authorization Number.

Personalized items may NOT be returned or exchanged. If we have made an error on it, we will be happy to correct it. Please call us at 1-800-279-8269 or email us at customerservice@foster-stephens.com.

If your package was received damaged please save all packaging materials and notify us immediately by calling 1-800-279-8269 x 203

If possible, use the return shipping label provided, include the packing slip, and keep your tracking and return authorization number for future reference.

 

Foster-Stephens, inc. has been producing storage solutions to preserve and protect wedding gowns and other family treasures since 1936. Our product line includes many styles and sizes of archival protection boxes and bags. We pride ourselves in providing the finest quality archival storage solutions; our products provide the quality and durability that museums demand while being easy to use and store.

Bridal Boxes

Specialty Boxes

Preservation Bags

Storage Accessories

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