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Contact Us | Privacy Policy | Terms of Use | Shipping | Returns & Exchanges
Our postal address is;
Foster-Stephens, inc.
PO Box 286
Skokie, IL 60077
We can be reached via e-mail at customerservice@foster-stephens.com
Or you can reach us by telephone at 1-800-279-8269, or fax at 1-847-967-9436.
At Foster-Stephens, inc. your privacy is a priority.
At Foster-Stephens we seek to provide products and services of value to you and your family. We use information from our interactions with you and other customers, and from other parties, to help us achieve that goal.
We also recognize and respect your privacy. Accordingly, we have procedures intended to ensure that your personal information is handled in a safe, secure, and responsible manner.
Information Collection and Use
Foster-Stephens is the sole owner of the information collected on this site. We will not sell, share, or rent this information. Foster-Stephens collects information from our users at several different points on our website.
The Information We Collect
- Whenever you shop at foster-stephens.com, we obtain from you the information we need to complete your transaction. This information may include your name, address, telephone number, wedding date, and e-mail address. If you use a credit or debit card or pay by check, it will include your account number.
- If you choose to use or participate in one of our surveys, we may collect additional information.
- From your transactions and other interactions with us, we obtain information concerning the specific products or services you purchase or use.
Using the Information We Collect
We use the information we collect for various purposes, including:
- to complete your purchase transactions;
- to provide the services you request;
- to send you our catalogs and other offerings through the mail;
- to contact you about the status of your catalog, or www.foster-stephens.com orders;
- to identify your product and service preferences, so that you can be informed of new or additional products, services, and promotions that might be of interest to you;
- to notify you of product recalls or provide other information concerning products you have purchased; and
- to improve our merchandise selections, customer service, and overall customer shopping experience.
Aggregate Information
We collect non-personal information about how users navigate through our web site. We aggregate this statistical information in order to improve our site.
This aggregated information does not include individual names or personal data, so it does not identify you or any other customer.
The information we collect is used to improve the content of our Web page.
Links
The Foster-Stephens Website includes links to other sites. Please be aware that Foster-Stephens is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.
Security
This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line.
When our registration/order form asks users to enter sensitive information (such as a credit card number), that information is encrypted and is protected with the most common encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just 'surfing'.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, billing clerk, customer service representative) are granted access to personally identifiable information.
Safeguarding the Information We Collect
We protect against unauthorized disclosures by limiting access only to those of our employees who need the information to do their jobs. We also inform all Foster-Stephens employees about their responsibility to protect our customers' privacy and give them clear guidelines for adhering to our own business ethics standards and confidentiality policies.
Special Offers Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see our choice and opt-out below.
Catalog & Email List Removals
Foster-Stephens direct mails our catalogs, and we send out emails with special offers and newsletters from time to time. If you receive one of our catalogs or emails and you do not wish to remain on the list, please email catalog@foster-stephens.com or fax us at 847-967-9436 with your name, address, email and which or both lists you wish to opt-out of. Note: it may take up to 30 days for this removal to be effective.
Correction/Updating Personal Information:
If a user's personally identifiable information changes (such as your zip code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user's personal data provided to us. Email our Customer Service Team at customerservice@foster-stephens.com with what needs to be changed.
Choice/Opt-out
Our users are given the opportunity to 'opt-out' of having their information used for purposes not directly related to our site at the point where we ask for the information. For example, our order form has an 'opt-out' mechanism so users who buy a product from us, but don't want any marketing material, can keep their email address off of our lists. Users who no longer wish to receive our newsletter or catalog may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email or email us at catalog@foster-stephens.com.
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